Refund policy

Labelmate USA warrants to the original end-user customer that Labelmate USA products will be free from defects in materials and workmanship for the duration described herein below. Labelmate USA’s Limited Warranty covers only those defects that arise as a result of normal use of the products and does not cover any other problems, including those that arise as a result of: (i) improper maintenance or modification; (ii) parts or supplies not provided or supported by Labelmate USA; (iii) operation outside the products’ specifications; or (iv) unauthorized repair, modification or misuse. Use of any unauthorized accessory or attachment will void coverage.

The Warranty period for all products commences the date of shipment from Labelmate USA and accrues to the original end-user customer. Warranty coverage is non-transferable and terminates immediately upon rental, resale or any other change in ownership. Original purchase documentation must be retained for coverage verification.

In the event Labelmate USA substantiates, during the applicable Warranty period, a defect in any product which is covered by Labelmate USA’s Warranty, Labelmate USA shall repair or replace the product, at Labelmate USA’s option. Labelmate USA retains sole discretion to determine whether or not a product is defective. In no event shall Labelmate USA have any obligation to repair or replace until the customer returns the defective product to Labelmate USA. The customer assumes any and all responsibility and liability associated with transportation of products for service under this Warranty.

In the event your product requires service or you have questions regarding Warranty coverage, please call toll-free (877) 833-7149 inside the United States, or +1 (702) 435-8535 outside the United States.

Labelmate makes no other warranty of any kind, whether express or implied warranties or conditions of merchantability, satisfactory quality, and/or fitness for a particular purpose. No other person, agent, Dealer or reseller is authorized to give any warranties on behalf of Labelmate. Any obligation to warranty other than that specifically addressed herein is disclaimed.