Welcome to Labelmate USA!

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Policies

PRIVACY POLICY

This privacy notice applies solely to information collected by this website. It will notify you of the following:

1.    What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.    What choices are available to you regarding the use of your data.

3.    The security procedures in place to protect the misuse of your information.

4.    How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via form submission or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve site accessibility and identify repeat visitors to our site. Cookies enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Remarketing & Display Advertising

We have implemented the use of Remarketing to deliver ads related to our services to visitors who have been to this website in the past 60 days. Third-party vendors, including Google, use cookies to anonymously track visitor usage and show ads on websites affiliated with the Google Display Network. If you wish to opt-out of Google’s use of cookies, please visit Google’s Ads Settings or the Network Advertising Initiative opt-out page.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

SALES AND PAYMENT

LABELMATE USA accepts Visa, MasterCard, and American Express Credit Cards. Customers will be asked to confirm shipping and billing information before shipment. Payment can also be made by direct transfer, check, or money order before shipment. Rated firms may apply for Net 30-Days open account terms.

SHIPPING

Shipping & Handling costs for the method selected by the customer are prepaid and added to all shipments within the United States. All shipments are made EX WORKS Henderson, Nevada unless otherwise specified in writing by LABELMATE USA. Shipping costs are calculated based upon the size and weight of the shipment and the delivery address provided by the customer. The customer may request that a shipment be made collect by contacting us via telephone and providing approved shipper information and a valid collect shipping account number.

Shipping costs cannot be added to international shipments. Please contact us for shipping options for shipments outside of the United States.

Double check your shipping and billing information for accuracy. Errors in customer-supplied information will result in additional charges.

RETURNS

Products may be returned in new condition within 10-days of receipt, and may be subject to a Restocking Fee. Please consult with a LABELMATE USA Sales Associate to answer any configuration or application questions before ordering.

PRODUCT INFORMATION

All LABELMATE USA Products are made in the USA and are RoHS compliant. Unless otherwise stated, products are for 120V 60-Hz operation. Models for 230V 50-Hz are available at the same price when specified at time of order. All products are UL, CUL, CSA, and CE approved / certified as applicable.

PRODUCT LIMITED WARRANTY

All LABELMATE USA products are warranted to the original end-user customer to be free from defects in materials and workmanship. Purchase documentation should be retained for Warranty Coverage verification.

In the event your product requires service, please contact LABELMATE USA for assistance at 1 (877) 833-7149 toll-free inside the USA or +1 (702) 435-8535 outside the USA. In the event a Product needs to be returned for service, LABELMATE USA will issue an RMA (Return Material Authorization). Please contact LABELMATE USA for questions or assistance regarding Warranty Coverage and repairs.

If LABELMATE USA determines that a product has failed under Warranty, the product will be repaired or replaced at no charge to the customer. The customer assumes responsibility for all costs and risks incurred in returning the product to LABELMATE USA for service.

The Warranty period for new LABELMATE USA products is outlined below:

WARRANTY PERIOD PRODUCTS COVERED
5-Years “CAT” and “MINI-CAT” Label Rewinders
“UCAT” Label Unwinders
3-Years Label Counters (excluding Counter Display Modules)Label Dispensers (excluding Counter Display Modules)Label Slitters (excluding Counter Display Modules)Label Splicers (excluding Counter Display Modules)Print Mechanisms (excluding Counter Display Modules)

Reel-to-Reel Machines (excluding Counter Display Modules)

1-Year Power Supplies and AC/DC Adaptors
Counter Display Modules
Encoders
Any Products or parts not specified above.

The Warranty period for all products starts on the date purchased by the original end-user customer. Warranty coverage is not transferable with ownership and terminates upon rental, resale or any other change in ownership. This Warranty does not cover repair to any product which is damaged, has been modified, is missing parts, or has been opened or repaired by any unauthorized person. Use of any unauthorized accessory or attachment will void coverage.

LABELMATE USA makes no other warranty of any kind expressed or implied, or of suitability or fitness for a particular purpose. No other person, agent or reseller is authorized to give or modify any warranties on behalf of LABELMATE USA. Any obligation to warranty other than that specifically addressed above is hereby disclaimed.